IVR has been around for quite some time, but advances have made this technology more valuable than ever before in the enterprise and contact center. As a bit of background, interactive voice response ...

“Press 1 for accounts; press 2 for technical support; press…” Interactive voice response systems have permeated almost all aspects of customer experience, but getting IVR right is tougher than it ...

In the early days, businesses adopted IVR technology based on cost benefits rather than improved customer experience. But that's not the case any longer -- today it's all about the customer experience ...

If you provide customer service over the phone, you need an IVR system. Discover why a hosted IVR can save time, cut costs, and boost efficiency for your business. Hosted IVR is a cloud-based solution ...

This is a user generated content for MyStory, a YourStory initiative to enable its community to contribute and have their voices heard. The views and writings here ...

Absa has witnessed an 8% increase in its telephone banking call volumes after enhancements were made to the telephone banking’s IVR (Interactive Voice Response) system. ABSA has introduced the latest ...

Technology for MSMEs: Imagine calling a call center where after a long wait, you get an overworked representative who takes their own time to figure out which department you need and connects you, or ...

ICBC implements PacificNet IVR platform for telephone banking Industrial and Commercial Bank of China (ICBC), the country's largest commercial bank, has contracted with Hong Kong-based PacificNet for ...

June 19, 2008 — Pronexus Inc. announced today that Customer Interaction Solutions magazine has named VBVoice 5.5 as a recipient of a "2008 IP Contact Center Technology Pioneer Award" and that ...