The Truth: Hospitality vs Service
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YouTubePreston Lee | Thirty Percent
The Truth: Hospitality vs Service
Restaurant customer service and hospitality aren’t the same, and the difference matters. Most teams are trained to provide great service. Take the order. Bring the food. Refill the drinks. Drop the check. Those are all important, but they’re transactional. Hospitality is different. It’s making someone feel genuinely welcomed, valued, and ...
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